Delivery Information

We aim to get your order to you as quickly as possible

Most orders will be processed and dispatched within 24 hours of placing the order, we aim to get livefood orders dispatched on the same day if they are ordered before midday but this isn't always possible, 

Please bear in mind whilst ordering we do not generally send out livefoods on a Friday due to weekend delays, although we may do so whenever possible if we believe the weather will be suitable to do so.

We never send out orders that contain frozen goods on a Friday due to weekends.

Orders will be sent out using the most appropriate method available to us, this includes Royal Mail first class post, Recorded Delivery, Royal Mail Tracked or Independent couriers. If we have tracking information available for your order you will be able to find it in your account area under order notes once the order has been marked as dispatched. As a general Rule you will need to be in to accept the parcel or be prepared to collect it from your local depot. 

We have performed a thorough review of our product lines and have made some changes so that we have a wide range of the most popular reptile products in stock for immediate dispatch. We also have Increased our range by adding products available to us from a major wholesaler that we can dispatch within 48 hours.

Stock levels for all items are shown on the item page, this is the combined number in stock at our showroom and at our preferred suppliers warehouse. These levels are not live and are updated every 24 hours, although we endeavour to keep these as accurate as possible occasionally errors may occur. 

In all instances we will send you a dispatch notification to the e-mail address you provide. Please allow a minimum of four working days for delivery from dispatch notice (next day for frozen orders).